Volatile · Privacy Policy

Privacy Policy

We believe in being straight with you. This page explains exactly what we collect, why we collect it, and how we handle it — no legal maze, no corporate fluff.

Effective February 2026

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What We Collect

We only collect what we actually need — nothing more. Here's a straightforward breakdown of the information we gather when you use Volatile.

  • *Purchase Information — When you buy a license, our payment processor handles your transaction. We receive a transaction ID and your email address so we can deliver your license. We never see or store your card details.
  • *License & Hardware Data — To prevent sharing and abuse, we bind your license to your hardware. This means we store an anonymised hardware identifier tied to your account. We do not use this for any purpose other than license validation.
  • *Discord Identity — If you link your Discord account or contact us through our server, we may store your Discord username or user ID to associate your support requests with your license.
  • *Basic Usage Data — We collect minimal telemetry such as the software version you're running and crash reports. This helps us fix bugs and keep things stable. No gameplay data, screenshots, or personal files are ever accessed.
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How We Use Your Data

The data we collect is used exclusively to run the service. Plain and simple.

  • *To activate and validate your software license.
  • *To respond to support requests and troubleshoot issues.
  • *To detect fraud, chargebacks, and license abuse.
  • *To send you updates related to your purchase — no marketing emails, ever.
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What We Don't Do

We want to be upfront about this because a lot of companies aren't.

  • *We do not sell your data to anyone, ever.
  • *We do not share your information with advertisers.
  • *We do not build profiles on you or track you across other websites.
  • *We do not store payment card information — that's handled entirely by our payment processor.
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Data Storage & Security

Your data is stored securely and access is strictly limited internally.

We retain your data for as long as your license is active. If you request deletion, we will remove your records where legally permitted, though this will result in your license being revoked.

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Third-Party Services

We use a small number of trusted third parties to operate the service.

  • *Payment Processors — Handle all financial transactions. They operate under their own privacy policies and are fully PCI-compliant.
  • *Discord — Used for community management and customer support. Subject to Discord's own Privacy Policy.
  • *Hosting Providers — Our infrastructure runs on reputable cloud providers. Your data may be stored on servers in various regions.
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Your Rights

You have the right to know what data we hold about you, and to request that it be corrected or deleted. To make a request, reach out to us directly through our Discord server.

Please be aware that deleting your data will permanently revoke your license, as we can no longer validate your purchase without the associated records.

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Cookies

Our website uses only essential cookies — the kind that keep the site functioning properly. We don't use tracking cookies, advertising cookies, or anything that follows you around the internet.

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Changes to This Policy

If we make any meaningful changes to this policy, we'll post an update here and may announce it in our Discord server. Continuing to use Volatile after changes are posted means you accept the updated policy.